Ticketing Info

BOOK TICKETS

ONLINE: TicketWeb & alt. Tickets

BOOKING HOTLINE:  0844 847 2465

Open every day: 8am – 8pm

*Closed on Christmas Day

IN PERSON:

Please note: due to changes, we can no longer offer advance tickets to shows at our box office.

CUSTOMER SERVICES:

TICKETWEB online customer services: click here

TICKETWEB phone Customer Services: 0333 321 9990 / Overseas: 0044 161 425 8777

Opening hours: Monday to Friday 9am – 8pm / Saturday & Sunday: 10am – 4pm

AGE RESTRICTIONS

For all events taking place at the Borderline, under no circumstances shall any person under the age of 14 be permitted to attend the event.

Where specified in the booking process, individuals between the ages of 14 to 16 (inclusive) must be accompanied by an adult over 18 at all times.

For club events or any other event past 11pm curfew, we operate a strict over 18s only policy and will require customers to present photographic identification upon entry.

Please note that age restrictions may vary from time to time, and it is your responsibility to check individual event details prior to purchase.

Due to the number of illegitimate identification cards available, the venue will only accept the following as proof of identification:

  • Valid In-date Photographic Driving License
  • Valid In-date Photographic Provisional Driving License
  • Valid In-date Passports
  • Valid In-date PASS cards

PLEASE NOTE STUDENT CARDS ARE NOT VALID FORMS OF IDENTIFICATION

VENUE OPERATING HOURS

7pm – 11pm for concerts

11pm – 3am to 4am for clubs and special events.  Please check our clubs listings for closing times.

These may vary from time to time, please check event details.

TOUT PREVENTION

Be aware of unauthorised ticket agencies.  If you use an unofficial ticket retailer or outlet, we do not guarantee you access to our event and will not be able to assist you.
If in doubt please visit the Society of Ticket Agents & Retailers
If you feel a victim of an unauthorised retailer or outlet, we suggest that you call the police and report the company to the Trading Standards.

HELPFUL LINKS:
Consumer Direct website: https://www.adviceguide.org.uk/
Office of Fair Trading: http://www.oft.gov.uk