The Borderline takes the needs of our disabled customers and those with specific access requirements very seriously and actively encourages all patrons to attend the events scheduled at the venue.
Wheelchair Accessibility –
Please note that due to the age and building layout of the venue there is no wheelchair access available to the premises.
Booking Reserved Seating –
If you don’t require any specific access requirements then you can purchase tickets through any of our authorised ticket agents, the venue is predominantly a standing venue and all tickets are sold as General Admission
If you would like to check the availability of reserved seating or discuss specific access requirements with us then please contact the venue either via email or telephone (020 7734 5547 before booking any tickets. Due to Licensing and Health & Safety Assessments, we regret the number of ambulatory disabled patrons that we can admit to the venue is limited and we must treat all patrons on a first come first served basis, we will try and make sure that people are seated together but it will depend on how many other requests we have had for that event. Once the venue has confirmed availability you can purchase a ticket through our event listings page or by phoning out ticket agent on 0844 847 2465.
Personal Assistant Ticket Scheme –
The venue runs a free personal assistant ticket scheme to all of our events and are available for patrons who are registered disabled. Please note that this is run through the venue directly and not through the ticket agents and we will only reserve sets for you once a pre-paid ticket has been purchased for the event. To arrange this please call the venue 020 7734 5547 to speak to us directly or contact us through email to confirm availability. The telephone line opens at 11:00 and closes at 17:00 and operates Monday to Friday. Please do not call outside of these hours as you will be asked to call back.
A photocopy/scan of one of the following official documents (dated within the past 12 months) will enable you to qualify for a free personal assistant ticket. Please do not send the original copy.
- Front page of DLA letter
- Front page of Attendance Allowance letter
- Evidence that registered severely sight impaired
- Recognised Assistance Dog ID card
- Access Card – available from http://www.accesscard.org.uk/
Please note that a ticket will not be sent out to your PA prior to the event. They will be available for collection at the venue Box Office when you arrive.
People with photosensitivity – please note that in some of our events we use flashing lights and strobe – please call the venue if you require further information.
Getting to The Borderline & Parking –
Tottenham Court Road and Leicester Square tube stations are the closest to the venue and both are 0.03 miles from The Borderline’s front doors.
Please note that there are no designated disabled parking spaces in the immediate area to the venue due to the Cross Rail development currently being undertaken. The nearest is at least aprox 250 metres on Greek Street.
Check for your nearest Blue Badge parking bay here
NCP Car Parks can be found here
Access into The Borderline –
The front entrance is on street level; there are then 23 steps down a single width staircase to the auditorium, split into three flights of stairs with 2 landings with a banister along one side of the wall on each level.
The reserved seating area is located by the left hand side of the stage, there are 2 steps up to that level and all seats have a clear view of the stage. There is also one bar and all toilets on the same level and within easy access. Please note that there are no adapted welfare facilities at the venue.